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Information Services Support Analyst

The IS Support Analyst is responsible for resolving hardware and software problems associated with laptop PC's and peripherals.  Functions include but are not limited to:  setup of workstations, elimination of equipment problems, implementing, maintaining, protecting, expanding and upgrading Forrester computer network communication equipment.  Identify, triage and resolve technical problems for end-users and when required, redirect issues to other appropriate IS Team Members for resolution.  Provide general user training and/or support on any installed applications as required. This position may be dedicated to multiple sites.

• Bachelor's Degree in Computer Science or related field
• 2-4 years of experience in a similar position
• Experience with Microsoft Vista, Microsoft Office 2007, Microsoft Outlook 2007, Microsoft Exchange, Blackberry
• Experience with Microsoft Windows 7 and Microsoft Office 2010 is preferred
• PC refresh and deployment experience preferred, but not required
• Ability to work in fast-paced and highly-available environment
• Demonstrates attention to detail
• Excellent organizational skills
• Ability to multi-task and establish priorities
• A commitment to Teamwork, Doing the Right Thing and Making things Happen!

Submit your resume for immediate consideration!